Congratulations on your new bike! We wish you many enjoyable and safe kilometers. On this page you’ll find everything you need to get off to a great start: from practical tips to manuals.
Do you ride a speed pedelec? Then be sure to also read our blog with tips on what you should take into account.
Where can you find your lease number?
The lease number, or lease ID, is the number of your lease agreement. You first received this number by email when your order was confirmed.
You can also find this number on the sticker attached to your bike. Every lease bike has this sticker. It's sometimes a bit hidden, for example on the underside of the frame or near the battery.
Did you know that a flat tire is the main cause of breakdowns on the road? Something you'd obviously rather avoid. Plus, it's very easy to prevent: check your tire pressure at least once a month.
Don't let your battery drain completely: avoid riding it all the way down and try to recharge it regularly, for example during a stop at an e-bike charging point.
After a fall or collision involving your helmet, it's crucial to replace it, even if there's no visible damage. Impact can cause internal damage that isn't visible to the naked eye but can seriously reduce its protective function.
Good maintenance keeps your bike in top condition and ensures a comfortable riding experience.
New brakes perform best after a short bedding-in period.
This is how you extend the lifespan of your battery:
More about tire pressure and valves: here
How to measure tire pressure correctly: here
The energy source of the motor, which largely determines the range
Depends on: assistance level, weight (bike + rider), headwind, temperature, terrain, etc.
Indicative values:
400 Wh → 40–80 km
500–750 Wh → 80–150 km
= amount of stored energy. More Wh means greater range
Standard: 400–750 Wh
Dual battery / range extender: up to approx. 1250 Wh
Via a wall socket
On the bike (via charging port) or separately (removable battery)
Charging time: 3–7 hours
Popular battery brand in our range:
Tips for battery maintenance: here
Maintenance and lifespan: here
If the bike bag is wet, hang it up to dry properly to prevent mold formation. Clean with water and, if necessary, mild soap. Remove metal parts if possible to prevent rust.
Broken or worn out? View all information for a new lock here.
Check them regularly. Is the lighting working less well? Make an appointment here.
Request maintenance or repair
A belt drive is low-maintenance.
A chain requires a bit more attention.
Chain wax can help: it keeps dirt out better and ensures a smoother drivetrain
Use suitable maintenance products, such as those from Muc-Off. These are available in our stores.
How-to videos for cleaning your bike: here
Take good care of yourself and your bike: here
Request maintenance or repair
Did you know that as a customer you receive a 10% discount when purchasing a bike or accessory in all our Cyclobility stores?
Simply provide your first name, last name, and address to our colleagues and enjoy your discount!
Have another question? Contact usDon’t panic! This is usually caused by dirty brake pads and brake discs. It often happens in wet or muddy conditions.
You can easily clean this yourself:
Don’t feel like doing it yourself? Feel free to make an appointment in one of our stores, we’ll be happy to help you.
A belt on an e-bike lasts on average around 15,000 kilometers, and on a speed pedelec about 7,000 to 10,000 kilometers. If you are getting close to this mileage, we recommend checking your belt regularly.
Nowadays, most belts have a blue anti-wear layer. When this layer starts to wear off, it is time for replacement. If you notice cracks in the belt, it is also best to replace it in time.
Make an appointment in one of our stores.
In our stores, you can buy anti-squeak spray. This creates a light moisture layer on the belt, allowing it to engage more smoothly with the sprocket while still feeling dry.
One circular spray over the belt is sufficient.
In our stores, we are happy to help you further with this.
The tire pressure is usually found on the sidewall of the bicycle tire itself. It is often displayed as a range of numbers, followed by the unit “PSI” (pounds per square inch) or “bar”.
The exact location and how this information is shown can vary depending on the tire brand and type. Sometimes the text is embossed or printed in a contrasting color to improve readability.
Yes, it is definitely possible to overinflate a bicycle tire. This can have several negative consequences.
When a tire has too much pressure, it reduces riding comfort, especially on uneven surfaces. In addition, excessive tire pressure increases the risk of a blowout, particularly in high temperatures or on rough roads, because the tire becomes less flexible and absorbs shocks less effectively. Furthermore, an overinflated tire can lead to faster wear of both the tire itself and the rim.
No, the same tire pressure is not ideal for all types of terrain. The pressure you choose should be adjusted to the type of surface you are riding on in order to ensure an optimal riding experience.
A standard service is usually completed within one working day. More complex repairs may take a little longer, for example if specific parts need to be ordered. In such cases, we will always inform you in good time about the expected turnaround time and take the delivery time of any required parts into account. This way, you always know what to expect and when you can collect your bike again.
There are several options, depending on whether you lease or purchase your bike.
The options are:
In case of leasing – if allowed by your employer:
In some cases, we can provide a replacement bike. Please ask about this when making your appointment.
The maximum permitted weight varies depending on the model and brand. In general:
Total weight (bike + rider + luggage): usually between 120 and 150 kg
Some cargo bikes or heavy-duty models can support up to 200 kg
Would you like to know the exact maximum for your bike? Let us know the frame number or model, and we will look it up for you right away.
