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Privacy policy

1. GENERAL

We take the protection of your personal data seriously and implement appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration.

This privacy statement governs the processing of personal data by the data controller Cyclobility BV, with registered office at 9690 Kluisbergen, Kerkstraat 14, registered in the Crossroads Bank for Enterprises under company number 0659.786.377.

2. WHICH PERSONAL DATA IS PROCESSED?

We declare not to collect more data than necessary to carry out our assignment/contractual performance and to comply with our legal obligations. In addition to collecting and processing the personal data you (possibly) provide when using the website, we also collect and process personal data in the context of our activities from, among others:

  • (Potential) customers and their employees
  • Persons subscribing to our newsletter
  • Persons providing their business card or otherwise their contact details to us, for example via forms provided by us, following events organized by us, or following a visit to one of our stores
  • Job applicants
  • Our service providers and commercial partners
  • Third parties (to the extent necessary for carrying out our activities)

Among other things, we collect the following personal data:

  • In the context of our customer management (based on contractual necessity/consent/legal obligation/legitimate interest):
    • Identification data
    • Financial data and details
    • Personal characteristics
    • Professional data (education and occupation)
    • Other personal data actively provided by (potential) customers, for example in correspondence and by phone, or in the context of requested services such as satisfaction with our services
    • Personal data publicly accessible on open networks (such as the internet, blogs, social networks, etc.) or derived from press publications, insofar as relevant to our activities and services
  • In the context of our supplier management (contractual necessity/legal obligation/legitimate interest):
    • Identification data
    • Financial data
    • Professional data (education and occupation)
    • Personal data publicly accessible on open networks or derived from press publications, insofar as relevant to our activities and services
  • In the context of direct marketing, including sending our newsletter or information about our activities (consent/legitimate interest):
    • Identification data
  • In the context of job applications (consent/legitimate interest):
    • Identification data
    • Personal characteristics
    • Professional data (education and occupation)
    • Image recording (photo)
    • Personal data publicly accessible on open networks or derived from press publications, insofar as relevant for the applications
  • In the context of compliance with our legal obligations:
    • Identification data
    • Financial data

Our website and/or service does not intend to collect data from users under the age of 13, unless they have consent from their parent(s) or legal guardian(s). However, we cannot verify whether a website user is at least 13 years old. We recommend that parents or legal guardians be involved in the online activities of their children to prevent data about children being collected without valid consent. If you believe we have collected personal data about a person under 13 years old without that consent, please contact us.

3. FOR WHAT PURPOSES ARE THE DATA USED?

We process your personal data for the following purposes:

  • Sending various forms of communication (e.g., mailings, newsletters, brochures, magazines, etc.)
  • To be able to call or email you if necessary to perform our services
  • To inform you about changes to our services and/or products
  • To give you the possibility to create an account
  • To register and use individual preferences, questions, and complaints for communication with you
  • To respond to your questions and execute the assignment given to us

4. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We do not keep your personal data longer than strictly necessary to achieve the purposes for which your data is collected:

  • Customer and supplier management, execution of our assignment: 5 years after the end of the agreement, except in case of interim contact
  • Direct marketing: 3 years after the last meaningful contact, provided that this period may be renewed with your consent
  • Job applicants: 1 year after receipt of the personal data
  • Legal obligations: statutory retention period

5. DISCLOSURE TO THIRD PARTIES

We may share your personal data with:

  • Service providers acting as processors on our behalf: IT service providers, PR/marketing service providers, employees, etc.
  • Our professional advisors, such as law firms and accountants
  • Third parties involved in the execution of our assignment within the context of our relationship with customers: banks (in relation to leasing and similar), insurance companies, insurance brokers, bicycle repairers, our partner responsible for the delivery of bicycles, and other commercial partners
  • Government authorities such as police, judiciary, and supervisory authorities

This list is not exhaustive. Other cases may arise where we must inform other parties to provide our services as effectively as possible.

6. YOUR RIGHTS

You have the right to access your personal data (and request a copy), to correct or delete it. You also have the right to withdraw any consent you may have given for data processing or to object to the processing of your personal data by us (if processing is based on our legitimate interests) and the right to data portability. This means you can request us to send the personal data we process about you in a computer file to you or another organization you specify.

We strive to respond as soon as possible, and within thirty days, to your request.

Please note that we may not be obliged to comply with your request for access, correction, deletion, or transfer due to our legal obligations, for establishing, exercising, or defending a legal claim, or the legitimate exercise of the right to freedom of expression and/or information.

We also wish to inform you that you have the right to file a complaint with the national supervisory authority, the Belgian Data Protection Authority. Before filing a complaint, it is advisable to contact us to seek a quick resolution to your complaint.

7. CHANGES

We reserve the right to amend this privacy statement. The most recent version of the privacy statement can be found on our website. If the changes are substantial, we will notify you via our website, by email, or by regular mail.