Report damage to your bike

Via the form below, please provide us with the necessary information within 3 business days to open your claim following an accident resulting in material damage. This will allow us to assist you as quickly as possible.

What do we need?

• Date and location of the incident
• A brief description of what happened
• Photos of the damage

If another party was involved:

• Accident report or police statement
• Name, address, and insurance details of the other party

Tip:
The more complete your report, the faster we can take action.

Geographical coverage
This protection applies worldwide.

Report your damage via the link below

General Terms and Conditions - leasing customers

What kind of service is this?

This is a service package for our leased bikes (electric bikes, speed pedelecs, electric road bikes, electric mountain bikes, etc.) that you can rely on in case of theft or material damage resulting from an accident.

What is included in this package?

Material damage: physical damage to the bike caused by an accident that is sudden and beyond the lessee’s control.
Damage to accessories included in the lease contract is also covered.

When does this service not apply?

• Assistance: in case of a breakdown during competitions or for medical assistance.
• Design and manufacturing: any damage or loss resulting from design, construction, or manufacturing defects, as well as any damage or loss covered by a supplier’s or manufacturer’s warranty.
• Tyres, scratches, and minor damage: damage to or loss of accessories, tyres, bell, coat guards, cables, chain (or chain guard), straps, panniers, detached or disconnected battery, lighting, or scratches smaller than a 2-euro coin are excluded from this service plan (including any accessories listed in the lease agreement).
• Damage occurring during: rental to third parties, competitions, intoxication or illegal alcohol levels, or deliberate acts.
• Civil liability: damage you cause to others is not covered under this service.
• Physical injury: injuries caused by falls or accidents with the bike are not covered.
• Legal assistance: no coverage for legal or amicable defense in case of disputes regarding your bike.

Where is this service valid?

This damage and theft service package is valid worldwide.

When can I benefit from this service?

For the entire duration of your lease contract.

And even better: it applies not only to the employee, but also to household members, family, friends, acquaintances, and more.

Key definitions

The terms used in these conditions have the binding definitions set out below.

• Bike: the object described in the individual lease agreement.
• Electric bike: a bicycle with pedal assistance, powered by an electric motor in combination with human pedaling power.
• Accessories: additional parts or equipment attached to the bike, as listed in the lease contract and included in the insured amount.

• Reference amount: the catalogue price of the bike and accessories.

• Damage: an event that includes either theft or material damage.
• Material damage: physical damage caused to the bike or accessories due to an accident, sudden and outside the lessee’s control.